Collectif

AI User Research Software for SaaS

Published on

Mar 6, 2024

Overview

Collectif is an AI user research platform for SaaS that automates your research and feedback analysis. Discover insights buried in support tickets, feedback forms, sales calls, and more — in minutes, not days.

What types of data does Collectif analyze?
– support tickets,
– feedback,
– interviews,
– sales calls,
– reviews,
– deal reasons,
– churns reasons.

How does it work?
1. Connect the tools used across your company or upload interviews
2. Get automatic transcripts, topic & sentiment labels, summaries, and insights generated by GPT-4
3. Quickly discover issues and opportunities, or even easier — ask your data questions!

Key Features of Collectif

– support tickets analyze,
– feedback analyze,
– interviews analyze,
– sales calls analyze,
– reviews analyze,
– deal reasons analyze,
– churns reasons analyze.

Collectif Use Cases

– Prioritize bug fixes based on frequency in support tickets.
– Speed up interview analysis with transcriptions, summaries, and auto-tagging.
– Identify usability issues mentioned in support tickets and feedback forms.
– Review sales call summaries to pinpoint product-related objections.
– Gain deeper insight into new users’ challenges thanks to sales call analysis.
– Organize your research and share with other teams with ease.
– Identify gaps in your customer education program and help users solve their problems.